Privacy policy

Privacy Policy

Last Updated: October 30, 2026

This Privacy Policy describes how Bolapawzi Technology Inc, a company registered in Wyoming, United States, operating under the brand name Bolapawzi ("Bolapawzi," "we," "us," or "our"), collects, uses, discloses, and protects personal information when you visit https://www.bolapawzi.com (the "Site"), purchase our products, submit photographs, or otherwise interact with our services.

Bolapawzi specializes in personalized, hand-painted portraits created from customer-submitted photographs, including pet portraits, family and individual portraits, and vehicle portraits.

We are committed to respecting your privacy and processing personal information responsibly and transparently.

This Privacy Policy applies to our customers and website visitors worldwide. Additional rights and protections may apply depending on your location, including under the European Union General Data Protection Regulation (GDPR) and applicable United States privacy laws.

1. Who We Are

The business responsible for the personal information described in this Privacy Policy is:

For personal information processed in connection with our online store and customized artwork services, Bolapawzi Technology Inc generally acts as the data controller.

Certain service providers may act as independent controllers for specific processing activities, as explained in their respective privacy policies.

2. Personal Information We Collect

We collect personal information depending on how you interact with our Site and services.

A. Customer and Order Information

When you place an order, contact us, or interact with our services, we may collect:

  • Full name
  • Email address
  • Telephone number
  • Billing and shipping addresses
  • Order details and purchase history
  • Product preferences and customization instructions
  • Customer service communications
  • Order-related notes and revision requests
  • Information voluntarily provided through contact forms, reviews, or other website features

B. Customer-Submitted Photographs and Artwork Information

Because our products are personalized, we collect photographs and reference materials submitted by customers.

These may include:

  • Photographs of pets and other animals
  • Photographs of individuals, couples, families, and children
  • Photographs of vehicles
  • Reference images and customization instructions
  • Artwork previews and completed artwork images
  • Communications relating to artwork revisions

Photographs may contain personal information where individuals can be identified directly or indirectly.

We use these materials to create personalized artwork, communicate with customers, provide previews and revisions, and manage related customer service requests.

C. Payment Information

Payments on our Site are processed using PayPal and Stripe.

When you make a purchase, relevant payment and transaction information may be processed by these providers, including payment method details, billing information, transaction identifiers, and payment status.

PayPal and Stripe process payment information according to their respective privacy policies and applicable legal requirements.

D. Device and Usage Information

When you visit our Site, we and our service providers may automatically collect:

  • IP address
  • Browser type and version
  • Device type and operating system
  • Approximate geographic location
  • Time zone
  • Pages and products viewed
  • Referring websites
  • Website interactions and browsing activity
  • Cookie identifiers and similar technical information

This information helps us operate, secure, analyze, and improve our Site, subject to applicable privacy and consent requirements.

3. How We Use Personal Information

We process personal information for the following purposes:

Order Fulfillment

To process purchases, create personalized portraits, communicate with artists, prepare artwork previews, make requested revisions, and arrange delivery.

Customer Support

To respond to inquiries, provide order updates, address complaints, and resolve issues relating to purchases.

Website Operations

To maintain website functionality, identify technical problems, improve navigation, and analyze website performance.

Security and Fraud Prevention

To detect suspicious activity, protect transactions, maintain website security, and prevent fraud.

Marketing and Advertising

Where permitted by applicable law, and with consent where required, to send marketing communications, measure advertising effectiveness, and promote our products.

Legal Compliance

To comply with applicable tax, accounting, consumer protection, privacy, and other legal obligations.

4. Customer Photographs and Promotional Use

A. Use for Personalized Artwork

Customer-submitted photographs are used primarily to create personalized portraits and fulfill customer orders.

Access to these photographs is limited to authorized Bolapawzi staff and artists who need the materials to perform their work.

Our artists are located in China.

Photographs and relevant customization instructions may therefore be transferred to authorized artists in China for the purpose of creating customer-ordered artwork.

B. Promotional Use of Photographs and Completed Artwork

Bolapawzi may wish to feature customer-submitted photographs and completed artwork in:

  • Website galleries and product displays
  • Social media posts
  • Promotional materials
  • Online advertisements
  • Marketing campaigns
  • Examples of completed custom artwork

Such promotional use is separate from the processing necessary to fulfill an order.

Where photographs or artwork contain identifiable individuals, we will obtain appropriate permission or establish another valid legal basis before using them for promotional purposes.

For customers in the European Economic Area (EEA), where consent is required, promotional use will be based on separate, freely given, specific, informed, and unambiguous consent.

Purchasing a personalized portrait does not automatically constitute consent to the public or promotional use of identifiable personal photographs.

Customers may contact support@bolapawzi.com to ask questions, object to certain promotional uses, withdraw previously granted consent, or request removal of promotional materials containing their personal information, subject to applicable law.

Where processing is based on consent, withdrawal will not affect the lawfulness of processing performed before withdrawal. We will stop the relevant future processing and address removal requests in accordance with applicable law.

For photographs involving children or other identifiable individuals, additional permissions or safeguards may be required.

5. Legal Bases for Processing

Where the GDPR applies, our processing activities may rely on the following legal bases.

Performance of a Contract

Processing order information, customer-submitted photographs, customization instructions, and delivery information necessary to fulfill a purchase.

Compliance with Legal Obligations

Retaining records and processing information required under applicable tax, accounting, consumer protection, or other laws.

Legitimate Interests

Protecting our Site, preventing fraud, responding to customer inquiries, managing business operations, and improving our Services where our interests are not overridden by individuals' rights and freedoms.

Consent

Processing that requires consent, including certain non-essential cookies, advertising technologies, marketing communications, and promotional use of identifiable customer photographs where consent is the applicable legal basis.

Consent may be withdrawn at any time.

6. Cookies, Analytics, and Advertising Technologies

Our Site uses cookies and similar technologies to operate our online store and support analytics and advertising.

Strictly Necessary Cookies

These support essential functions such as shopping carts, checkout, authentication, and security.

Functional Cookies

These may remember preferences such as language, region, and other settings.

Google Analytics

We use Google Analytics to understand website traffic, visitor interactions, and website performance.

Google Analytics may process information such as device identifiers, browsing activity, and interactions with our Site, subject to our configuration and applicable privacy controls.

Google's privacy information is available at:

https://policies.google.com/privacy

Meta Pixel

We use Meta Pixel to measure advertising performance and understand interactions with our marketing campaigns.

Depending on our configuration, Meta Pixel may process browsing events, device information, and advertising-related identifiers.

Meta's privacy information is available at:

https://www.facebook.com/privacy/policy/

Managing Cookie Preferences

Where required by applicable law, we request consent before activating non-essential cookies or tracking technologies.

Visitors may accept, reject, or customize non-essential cookie preferences through our consent management interface.

7. Sharing Your Personal Information

We share personal information only where necessary for legitimate business purposes, as permitted by applicable law.

Shopify

Our online store is powered by Shopify, which provides e-commerce infrastructure and related services.

Shopify may process personal information as a service provider or processor and, for certain services, under its own privacy responsibilities.

Shopify Privacy Policy:

https://www.shopify.com/legal/privacy

Shopify Consumer Privacy Information:

https://privacy.shopify.com/

Payment Providers

We use PayPal and Stripe to process customer payments and related transactions.

Artists and Authorized Staff

Our artists located in China and authorized staff may access customer-submitted photographs, artwork instructions, and necessary order information to produce personalized artwork and provide related services.

Shipping Providers

We primarily use FedEx and USPS for order delivery.

We may share names, delivery addresses, contact details, and necessary shipping information with these providers.

Analytics and Advertising Providers

We use Google Analytics and Meta Pixel as described in Section 6.

Legal Authorities

We may disclose personal information where required by applicable law, valid legal process, or lawful regulatory requests, or where necessary to protect legal rights.

We do not authorize service providers to use customer photographs for unrelated promotional purposes without an appropriate legal basis and authorization.

8. International Data Transfers

Bolapawzi Technology Inc is registered in the United States and works with artists located in China.

As a result, personal information, including customer-submitted photographs and related order instructions, may be accessed or processed in the United States and China.

Other service providers may also process personal information internationally.

Where the GDPR applies to transfers of personal data from the European Economic Area to countries without an applicable adequacy decision, we will implement an appropriate lawful transfer mechanism before making such transfers.

Depending on the circumstances, safeguards may include European Commission Standard Contractual Clauses and supplementary measures where required.

Customers may contact support@bolapawzi.com to request information about applicable transfer safeguards.

9. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, subject to applicable legal requirements.

Customer Photographs and Artwork References

We retain photographs and customization materials for order production, revisions, customer support, and resolution of order-related issues.

We review stored photographs and reference materials every six months and remove files that are no longer needed for legitimate business purposes, subject to applicable legal obligations.

This six-month review schedule does not mean that every photograph is automatically deleted six months after submission.

Policy*: Generally, photos from completed orders will be deleted after 6 months; we will retain your photos if you agree to let us use them as content on our website and social media.

Order and Transaction Records

We retain transaction and accounting records for periods required by applicable law.

Customer Service Communications

Retain for only 6 months

Marketing Information

We retain marketing information in accordance with applicable law, consent choices, and documented retention practices.

Analytics and Cookie Data

Where information is no longer required, we delete, anonymize, or otherwise handle it in accordance with applicable legal obligations and retention procedures.

10. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

  • Access your personal information.
  • Request correction of inaccurate information.
  • Request deletion of personal information.
  • Restrict certain processing activities.
  • Object to certain processing activities.
  • Receive eligible personal data in a portable format.
  • Withdraw consent where processing is based on consent.
  • Opt out of certain targeted advertising or personal data sharing where applicable.
  • Lodge a complaint with a competent data protection authority.

To exercise your rights, contact:

support@bolapawzi.com

We may request information reasonably necessary to verify your identity.

Where the GDPR applies, we generally respond to qualifying requests within one month, subject to legally permitted extensions.

Individuals in France may contact the French Data Protection Authority (CNIL):

https://www.cnil.fr/

Residents of certain U.S. states may have additional rights under applicable state privacy laws.

11. Children's Privacy

Our Site is not intended for independent use by children who cannot validly use the Services or provide required consent under applicable law.

Our products may involve photographs of children provided by parents, guardians, or other authorized individuals.

We do not knowingly seek to collect personal information directly from children without appropriate authorization.

If you believe that information relating to a child has been submitted improperly, please contact support@bolapawzi.com.

12. Data Security

We seek to implement appropriate technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, loss, or destruction.

Measures may include restricted access, appropriate confidentiality arrangements, and security controls proportionate to the information processed.

NOTE*No method of electronic transmission or storage can guarantee absolute security.

13. Automated Decision-Making and Profiling

Our service providers may use automated technologies for fraud prevention, website analytics, and advertising measurement.

Where required by law, we will provide information about relevant automated decision-making and associated rights.

14. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our operations, technology, service providers, or legal obligations.

The latest version will be published on this page with an updated effective date.

Where required by law, we will provide additional notice or obtain new consent before materially changing relevant processing activities.

15. Contact Us

For questions about this Privacy Policy or to exercise privacy rights, contact:

Bolapawzi Technology Inc

Trading Name: Bolapawzi

Registered in: Wyoming, United States

Email: support@bolapawzi.com

Website: https://www.bolapawzi.com

We will review privacy-related inquiries and requests in accordance with applicable law.