Refund policy
Refund & Return Policy
At Bolapawzi, every artwork is custom-made and hand-painted with care. We want you to love your personalized portrait, and we're here to help throughout the process.
1. After Placing Your Order
Order Cancellation
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You may cancel your order within 12 hours of placing it for a full refund.
- After 12 hours, cancellation requests will be reviewed on a case-by-case basis, as our artists may have already started working on your artwork.
*Once production has begun, we may be unable to cancel or refund your order due to a change of mind.
To request a cancellation, please contact us at support@bolapawzi.com with your order number.
2. During Customization
1. Free Preview & Unlimited Minor Revisions
Once your artwork is completed, we will send you a preview for your review before shipping.
You may request unlimited minor revisions at no additional cost before your artwork is approved and shipped.
Minor revisions may include:
- Small color adjustments.
- Minor refinements to facial features, fur, or other details.
- Small adjustments to the background or other artistic elements.
- Other minor improvements consistent with your original reference photo and customization instructions.
2. Major Changes & Redrawing Fee
Major changes, such as replacing the original photo, changing the subject, or significantly altering the composition or style, require additional work.
A $30 USD redrawing fee applies to each major change request, including the first one. We will confirm the fee with you before proceeding.
Major changes may also extend the production time.
Once you approve the final preview, we will prepare your artwork for shipping. Further changes may no longer be possible.
3. After Receiving Your Order
Returns & Refunds
Because all our artworks are personalized and made to order, we do not accept returns or exchanges due to a change of mind or personal preference.
Damaged, Defective, or Incorrect Items
If your artwork arrives damaged, defective, incorrect, or does not match your order, please contact us.
We recommend notifying us within 7 days of delivery and providing your order number, a description of the issue, and clear photos of the product.
We will review the issue and provide an appropriate solution, which may include a repair, replacement, or refund, depending on the circumstances and applicable law.
The recommended 7-day reporting period does not limit your statutory consumer rights.
Refund Processing
Approved refunds will generally be issued to your original payment method. Processing times may vary depending on your bank or payment provider.
Your Legal Rights
Nothing in this policy limits your rights under applicable consumer protection laws.
For EU customers, genuinely personalized products may be exempt from the standard 14-day right of withdrawal. However, statutory rights relating to defective or non-conforming goods remain fully applicable.
Contact Us
For cancellations, revisions, returns, or refund inquiries, please contact:
Bolapawzi
Operated by Bolapawzi Technology Inc
Email: support@bolapawzi.com
Website: https://www.bolapawzi.com