About the original portrait

After confirming receipt and evaluation, contact our customer service to get your original e-sketch.

Contact: service@bolanzi.com

What happens if I don't like it?

Before the product is made, you can modify it several times until you are satisfied. We will send you an email with the final draft before customisation, and we will start the production only when you confirm it.

Note: As this is a customised product, we do not offer refunds once production has started.

How fast is shipping?

Under normal circumstances, logistics shipping takes 5-7 working days; if you choose to expedite shipping, logistics shipping only takes 2-3 working days.

What's the returns policy?

As this is a customised product, we do not accept returns for refunds.
Except for product quality issues due to shipping.